Refund Policy
Clear and fair refund guidelines for all participants
Important Notice
General Refund Policy
All coin purchases are FINAL and NON-REFUNDABLE
This policy exists because:
- Coins can be used immediately upon purchase
- Entry into pools is instant and irrevocable
- Prize pools are calculated based on committed entries
- Digital goods cannot be "returned" once delivered
Refund Exceptions
Refunds MAY be issued in the following specific circumstances:
Pool Cancellation Before Start
If a pool is cancelled before the first game begins, all entry fees for that pool will be automatically refunded as coins to your wallet.
NFL Season Cancellation
If the NFL season is cancelled before Week 1 is completed, all entries will receive a full refund in their original payment method.
Technical Errors
If a technical error on our platform results in duplicate charges or unauthorized transactions, we will refund the affected amount upon verification.
Unauthorized Account Use
If your account was accessed without authorization and purchases were made, we will investigate and may issue refunds for verified unauthorized transactions.
Non-Refundable Situations
Refunds will NOT be issued for:
- Change of mind after purchase
- Elimination from a pool (losses are part of the game)
- Forgetting to make picks before deadlines
- Disagreement with commissioner decisions
- Personal financial circumstances changing
- Misunderstanding of pool rules
- Account suspension due to terms violation
Refund Request Process
If you believe you qualify for a refund exception:
Email Support
Send detailed information to support@footballeliminator.com
Include Documentation
Provide transaction IDs, screenshots, and relevant details
Wait for Review
We'll investigate and respond within 3-5 business days
Receive Decision
If approved, refunds are processed within 5-10 business days
Processing Times
Note: Processing times are after refund approval. Your bank may take additional time to show the credit in your account.
Contact Us
For refund requests or questions about this policy:
Email: support@footballeliminator.com
Subject Line: "Refund Request - [Your Username]"
Include your transaction ID and reason for request
This refund policy is subject to change. Updates will be posted on this page with the effective date. By making purchases after policy updates, you agree to the revised terms.